Users

Please select this section if you are registered as a user

Promo Campaigns

Ultimate Subscription Promotion

Matt

  • Updated
 Christmas Special Offer 2020

Matt

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 New Year Special Offer 2020

Matt

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Technical Questions and Solutions

How to enjoy VR on our platform

Eva

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 Technical problem with my account or broadcast

Eva

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 I did not receive the email confirmation link, what can I do?

Matt

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 How can I fix sound issues?

Matt

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 I did not receive an email to change my password, what can I do?

Matt

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 I can't log in to my account, what can I do?

Matt

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Billing Questions

Billing Refund Policy

Eva

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 Tokens Refund Policy

Eva

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 How can I buy tokens?

Eva

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 How much does a token cost?

Eva

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 Can I buy tokens without a credit/debit card?

Eva

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 Can I buy tokens with a debit/prepaid/virtual card?

Eva

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Abuses/Complaints

Someone sent me spam messages, what should I do?

Matt

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 I did not receive free tokens (token giveaway), when I signed up

Matt

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 Someone is harassing me, what should I do?

Matt

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 Who can report spam in the chat and how?

Matt

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General Questions

Can I buy a model’s underwear?

Eva

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 Photo and Video rules

Eva

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 11 Must-Know Rules

Eva

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 If a model banned me, how can I get un-banned

Eva

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 I had an unsatisfactory Private or Exclusive private show, what can I do?

Eva

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 If a Knight mutes me, how can I get unmuted?

Eva

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Account Questions

Two-factor authentication: how to set it up

Adilia

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 How can I delete my account?

Eva

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 I want to change my username, what can I do?

Eva

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 How to restore my deleted account

Eva

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 How can I recover my password?

Eva

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Getting started

Basic Tour for Users

Eva

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 What is xHamsterLive?

Eva

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 What are tokens and why do I need them?

Eva

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 How can I create a user account

Eva

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 Community Guidelines

Eva

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 User level system explained

Eva

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